Help Center
We're here to help! Find answers to common questions or reach out to our support team.
Frequently Asked Questions
How does the AI medicine scanner work?
Simply point your camera at any medicine label, and our AI will instantly recognize and extract key information including name, dosage, expiration date, and more. The AI supports over 50 languages and works with most medicine packaging formats.
Is my health data secure?
Absolutely! All your data is stored locally on your device with bank-level encryption. We never upload your information to the cloud or external servers. Your data is protected by biometric authentication (Face ID/Touch ID) and never leaves your device.
Can I use PillIQ for my entire family?
Yes! PillIQ supports multiple family profiles. You can create separate profiles for each family member, track their medications, allergies, and health documents all in one place. Perfect for managing children's medicines or caring for elderly relatives.
Does PillIQ work offline?
Yes! PillIQ is designed to work completely offline. All core features including medicine tracking, expiration alerts, and family profiles work without an internet connection. AI features like medicine label scanning and the AI health assistant require an internet connection to function.
What is the Travel Kit Generator?
The Travel Kit Generator uses AI to recommend medicines and health items to pack based on your destination. It considers factors like climate, common health risks in the region, and trip duration to create a personalized packing list.
How do expiration alerts work?
PillIQ automatically tracks expiration dates for all your medicines and sends you alerts before they expire. You will receive notifications so you can use or safely dispose of medicines before they go bad.
Is PillIQ a substitute for medical advice?
No. PillIQ is a organizational and tracking tool, not a medical advisor. Always consult with your healthcare provider for medical advice, diagnosis, or treatment decisions. The app helps you stay organized but should never replace professional medical guidance.
What languages does PillIQ support?
The app interface is available in 11 languages, and our AI medicine scanner can recognize medicine labels in over 50 languages. This makes PillIQ perfect for international families and travelers.
Subscription & Payment
Can I cancel my trial or subscription?
- Open the Settings of your device.
- Tap your name.
- Tap Subscriptions.
- Tap the subscription that you want to manage.
- Tap Cancel Subscription.
How I change my payment plan?
- Open the settings of your device.
- Tap your name, then tap Subscriptions.
- Tap the name of the subscription that you want to change.
- Tap See All Plans, then follow the onscreen instructions to complete your purchase.
How to check my subscription plan and renewal or expiration date?
The invoice is sent by App Store to the email that is connected to your Apple ID. If you didn't receive it, please contact the store. We sell the subscription via the app stores, so we can't issue invoices.
How can I get an invoice after my purchase?
The invoice is sent by App Store to the email that is connected to your Apple ID. If you didn't receive it, please contact the store. We sell the subscription via the app stores, so we can't issue invoices.
Can I get a refund?
If you'd like to get your money back, you should get in touch with App Store following this link - https://reportaproblem.apple.com, since they handle all payment questions.
Still Need Help?
User Guide
Detailed documentation and tutorials
Coming Soon